Privacy Statement

At Breona, we are dedicated to upholding the privacy and security of the personal information we collect from our clients’, their families, staff, volunteers, and members of the public. This privacy statement is applicable to all aspects of Breona’s operations and is compliant with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 and associated amendments. The APPs delineate the standards and responsibilities governing the handling of individuals’ personal information, including its collection, usage, storage, security, and your rights to access or rectify your personal data.

Collecting Personal Information

Personal information may be gathered directly from you, your representative, or a third party. Occasionally, we may obtain personal information from a third party with your consent or when it is reasonable to expect such collection (e.g., from publicly available sources like websites or telephone directories). We collect personal information only when it is reasonably necessary for, or directly linked to, the provision of our services. Browsing the Breona website does not result in the collection of personal information; however, we may analyse non-identifiable website traffic data to enhance our service quality.

Using Personal Information

We utilize your personal information solely for the purposes for which it was provided or for activities directly related to servicing our clients. Staff information is exclusively used for administrative or workplace health and safety reasons. We do not disclose your information to government agencies, organisations, or any other parties without your informed consent, reasonable expectation, or prior notification, unless mandated by law or to prevent a serious threat to someone’s life or well-being.

Storing and Securing Personal Information

We maintain accurate, up-to-date, and complete personal information by regularly updating it when individuals notify us of changes. Robust technical, physical, and procedural measures are in place to safeguard your personal information against loss, unauthorized access, use, modification, or other forms of misuse. Breona retains collected data for the minimum duration mandated by law, securely deleting or destroying all retained customer information when no longer necessary.

Accessing Your Personal Information

You have the right to access and request correction of your personal information held by Breona, subject to legal obligations requiring data retention. If you are subscribed to our mailing or email lists, you may request removal from these lists.

Collecting Website and Social Media Visitor Information

Breona may utilize cookies to enhance website user experience, but users can opt out via browser settings. While our website may contain links to other sites, we are not responsible for their privacy practices. We advise users to review the privacy policies of linked sites.

Breona utilizes Google Analytics and other third-party analytics tools to comprehend website traffic and usage, with users’ consent as per Google’s Privacy Policy.

Social media interactions on our websites are subject to the respective platform’s privacy policy.

Breona may collect website visitor information for marketing purposes, using cookies to serve ads based on user interests. Opt-out options are available via Google Ads Settings or the Network Advertising Initiative opt-out page.

Obtaining Further Information

For inquiries, obtaining a copy of Breona’s Privacy Policy, or accessing/correcting personal information, please contact us:

Address: 84 Turner Crescent, Orange Phone: (02) 63625760 Email: admin@breonaresidential.com.au Website: www.breonaresidential.com.au

We value feedback and complaints as avenues for improving our services. You can raise concerns with Breona’s Quality and Governance team or seek assistance from the Office of the Australian Information Commissioner. Advocacy services are also available to assist you in lodging complaints effectively.